FREQUENTLY ASKED QUESTIONS

1. Do I need an account to place an order?

No, you can also place an order as a guest. However, creating an account with us offers several advantages:

Quick checkout process

Easy view of order status and history

Receive updates on new arrivals and special offers

2. What payment methods do you accept?

We accept cash on delivery. Currently, credit card payments are not available when choosing this payment method; the recipient is required to pay the amount upon delivery of the package.

The terms and methods of payment accepted may vary according to the payment conditions set out in the purchase contract and may allow payment in cash or electronic format.

3. Can I change my shipping address after placing my order?

Please note that it is not possible to change the shipping address once the order has been processed or shipped. We recommend using your home address rather than your work address, as we cannot predict how long the destination country's customs will hold the package.

4. How long does delivery take and how can I track my package?

Delivery times depend on the shipping method you select. After your order ships, you will receive an email with your tracking number and a website to track your shipment. We are not responsible for any delays caused by your country's customs.

5. What should I do if items are missing from my order?

If anything is missing, please contact us immediately at service@fostcard.com.

If you still have questions, please contact us directly at service@fostcard.com.